Royal Mail defines an item as lost if it doesn't arrive within 15 working days of posting within the UK and 28 days internationally. If you think your item is lost (even if it is less than 15 working days) please get in touch and we will try to help.
Returns and refunds online
We offer a full refund for goods sold online. Goods must be returned within 10 days of their receipt in the condition they were received in. If goods are being returned it is always helpful to contact us so that we can look out for them in the post. Also it is advisable to send them by registered post or to obtain a proof of postage in case they get lost in transit.
If you would like to return goods you have had for longer than 10 days please get in touch and we will try to help.
This does not apply to personalised or bespoke items.
Stabo is a small company which hand makes items consequently there will be some variation across the products. An image of an item may differ from the item received; material or fittings may vary slightly. Working with natural materials such as leather and recycled fabrics and using a traditional method of screen printing increases this variation.
If a product is faulty or you are disappointed for some reason please get in touch at any time. We will be happy to remedy the situation by offering a refund, exchange, or repair depending on the problem.
Occasionally the weather or postal strikes or Icelandic volcanoes or some other issue leads to unavoidable delays in getting our parcels out. There is no way we can circumvent these issues but are happy to offer updates and information in these situations.
Card transactions for orders placed on our website use the secure Paypal system. If you would like to pay in a different manner we can take;
Credit or Debit card payments by phone
Cheques made payable to Stabo
Please contact us about these options. Tel: 01223 236560 or 07951 885128 or firstname.lastname@example.org